WEBVTT NOTE This file was exported by MacCaption version 7.0.06 to comply with the WebVTT specification dated March 27, 2017. 00:00:02.628 --> 00:00:06.757 align:center line:-1 position:50% size:56% A test-and-measurement instrument represents a significant capital investment 00:00:06.757 --> 00:00:08.258 align:center line:-1 position:50% size:24% for your company, 00:00:08.258 --> 00:00:11.970 align:center line:-1 position:50% size:37% one that must be preserved through periodic calibration. 00:00:11.970 --> 00:00:15.807 align:center line:-1 position:50% size:45% Instruments drift and accuracy changes over time. 00:00:15.807 --> 00:00:19.436 align:center line:-1 position:50% size:45% Calibration ensures an instrument meets its original specifications 00:00:19.436 --> 00:00:22.064 align:center line:-1 position:50% size:42% and delivers its intended value. 00:00:22.064 --> 00:00:24.691 align:center line:-1 position:50% size:36% Instruments that do not get periodically calibrated 00:00:24.691 --> 00:00:29.780 align:center line:-1 position:50% size:50% can directly affect your internal yields, production cost, and quality image. 00:00:29.780 --> 00:00:32.407 align:center line:-1 position:50% size:42% Choosing a calibration supplier might seem easy. 00:00:32.407 --> 00:00:33.825 align:center line:-1 position:50% size:33% Aren't they all the same? 00:00:33.825 --> 00:00:36.662 align:center line:-1 position:50% size:42% If calibration were a commodity like flour or milk, 00:00:36.662 --> 00:00:38.664 align:center line:-1 position:50% size:33% choosing would be easy. 00:00:38.664 --> 00:00:41.750 align:center line:-1 position:50% size:56% You would simply identify some suppliers, pick the lowest price, 00:00:41.750 --> 00:00:43.502 align:center line:-1 position:50% size:30% and you'd be finished. 00:00:43.502 --> 00:00:46.046 align:center line:-1 position:50% size:46% But calibration is not a commodity. 00:00:46.046 --> 00:00:47.839 align:center line:-1 position:50% size:38% Suppliers vary considerably, 00:00:47.839 --> 00:00:51.176 align:center line:-1 position:50% size:51% both in the accuracy of measurements they can make on your instrument 00:00:51.176 --> 00:00:54.513 align:center line:-1 position:50% size:45% and in the thoroughness of these measurements during calibration. 00:00:54.513 --> 00:00:58.058 align:center line:-1 position:50% size:57% If the instrument you send in for calibration is measured out of spec, 00:00:58.058 --> 00:01:00.519 align:center line:-1 position:50% size:50% it must either be adjusted or repaired. 00:01:00.519 --> 00:01:04.189 align:center line:-1 position:50% size:44% But adjustments are no longer a matter of turning a screwdriver. 00:01:04.189 --> 00:01:07.192 align:center line:-1 position:50% size:43% Nowadays, adjustments require external equipment 00:01:07.192 --> 00:01:12.197 align:center line:-1 position:50% size:49% along with automated procedures running complex iterative algorithms. 00:01:12.197 --> 00:01:13.907 align:center line:-1 position:50% size:48% Third-party commercial service labs 00:01:13.907 --> 00:01:17.327 align:center line:-1 position:50% size:43% don't have access to OEM adjustment procedures. 00:01:17.327 --> 00:01:20.038 align:center line:-1 position:50% size:40% Once your calibration supplier returns your instrument, 00:01:20.038 --> 00:01:22.541 align:center line:-1 position:50% size:54% how accurate will its measurements be? 00:01:22.541 --> 00:01:24.918 align:center line:-1 position:50% size:41% Does the supplier who calibrates your instrument 00:01:24.918 --> 00:01:28.880 align:center line:-1 position:50% size:56% use lab instruments that are more accurate than what you send them? 00:01:28.880 --> 00:01:31.550 align:center line:-1 position:50% size:39% Incredibly, not all of them do. 00:01:31.550 --> 00:01:34.678 align:center line:-1 position:50% size:43% In such a case, you cannot trust the accuracy of your instrument 00:01:34.678 --> 00:01:37.222 align:center line:-1 position:50% size:49% when it comes back from calibration. 00:01:37.222 --> 00:01:38.890 align:center line:-1 position:50% size:45% When you're buying a liter of milk, 00:01:38.890 --> 00:01:42.519 align:center line:-1 position:50% size:50% how can you be sure you're getting the precise volume you're paying for? 00:01:42.519 --> 00:01:44.938 align:center line:-1 position:50% size:45% With traceability, you can be sure. 00:01:44.938 --> 00:01:49.234 align:center line:-1 position:50% size:52% For instruments, traceability represents the credibility of measurements. 00:01:49.234 --> 00:01:52.112 align:center line:-1 position:50% size:43% Is your supplier's lab equipment maintained and calibrated 00:01:52.112 --> 00:01:56.158 align:center line:-1 position:50% size:48% in a fashion traceable to a recognized national reference? 00:01:56.158 --> 00:01:59.411 align:center line:-1 position:50% size:47% Every supplier should provide the chain of evidence to prove this, 00:01:59.411 --> 00:02:01.330 align:center line:-1 position:50% size:19% but not all do. 00:02:01.330 --> 00:02:06.835 align:center line:-1 position:50% size:57% Compliance to global calibration standards such as ISO 17025 00:02:06.835 --> 00:02:09.588 align:center line:-1 position:50% size:58% ensures the competence of calibration labs, 00:02:09.588 --> 00:02:14.301 align:center line:-1 position:50% size:61% yet many labs make blanket marketing claims well beyond their actual compliance. 00:02:14.301 --> 00:02:19.765 align:center line:-1 position:50% size:51% By the way, if the primary quality claim of a calibration lab is to ISO 9001, 00:02:19.765 --> 00:02:22.184 align:center line:-1 position:50% size:59% that's inadequate to ensure lab competence. 00:02:22.184 --> 00:02:24.353 align:center line:-1 position:50% size:42% And don't forget that claiming standards compliance 00:02:24.353 --> 00:02:27.147 align:center line:-1 position:50% size:49% isn't the same as actually complying. 00:02:27.147 --> 00:02:28.440 align:center line:-1 position:50% size:28% During accreditation, 00:02:28.440 --> 00:02:31.985 align:center line:-1 position:50% size:42% an impartial third-party expert assesses the lab's competence 00:02:31.985 --> 00:02:34.154 align:center line:-1 position:50% size:51% for specific measurement parameters. 00:02:34.154 --> 00:02:35.655 align:center line:-1 position:50% size:29% Sounds simple, right? 00:02:35.655 --> 00:02:39.451 align:center line:-1 position:50% size:44% Yet many labs actively offer calibrations involving parameters 00:02:39.451 --> 00:02:41.203 align:center line:-1 position:50% size:49% for which they were never assessed, 00:02:41.203 --> 00:02:45.040 align:center line:-1 position:50% size:46% immediately bringing into question the credibility of any results. 00:02:45.040 --> 00:02:47.250 align:center line:-1 position:50% size:46% No, calibration is not a commodity, 00:02:47.250 --> 00:02:50.796 align:center line:-1 position:50% size:46% because every calibration supplier provides different deliverables 00:02:50.796 --> 00:02:53.632 align:center line:-1 position:50% size:50% and therefore delivers different value. 00:02:53.632 --> 00:02:57.844 align:center line:-1 position:50% size:48% Choosing a supplier based on price ignores these critical distinctions. 00:02:57.844 --> 00:03:02.224 align:center line:-1 position:50% size:53% These differences can affect your internal yields and production cost. 00:03:02.224 --> 00:03:04.601 align:center line:-1 position:50% size:30% And just like the lack of periodic calibration, 00:03:04.601 --> 00:03:07.604 align:center line:-1 position:50% size:38% they can directly influence your customer quality image 00:03:07.604 --> 00:03:10.107 align:center line:-1 position:50% size:45% and ultimately your market share. 00:03:10.107 --> 00:03:11.650 align:center line:-1 position:50% size:41% With KeysightCare Enhanced, 00:03:11.650 --> 00:03:14.528 align:center line:-1 position:50% size:39% you can leave the complexity of calibration to us. 00:03:14.528 --> 00:03:17.948 align:center line:-1 position:50% size:46% Our stress-free service will ensure your instruments will be calibrated 00:03:17.948 --> 00:03:19.866 align:center line:-1 position:50% size:29% correctly and on time. 00:03:19.866 --> 00:03:24.621 align:center line:-1 position:50% size:46% Visit www.keysightcare.com today to find out more.