我们的支持产品
我们提供灵活的支持计划，全方位满足您的业务需求。 “标准支持”提供可靠的基础性协助，允许您在工作时间内访问在线资源以及通过电子邮件获得支持。 “高级支持”可通过更便捷的交互方式提供支持，进一步缩短停机时间――包括委派经验丰富的专家加速为您排忧解难，针对您的工作流提供量身定制、富有远见的指导，以及定期回顾使用情况。 如需详细了解各种支持计划，请下载我们的《支持手册》。
我们的成功指南套餐
我们的服务参与模型能够缩短您的学习周期，尽量提高软件使用率，优化投资回报率（ROI），帮助您更快创造价值。 我们的成功指南套餐针对您的需求量身定制，帮助您实现可衡量的成功。套餐包括标准方案和企业方案两大选项，能够通过全方位定制更好地适应您的团队规模和要求。
利用专家服务快速迈向成功
我们能够提供量身定制的研讨会、定制培训以及咨询和性能健康度检查等服务，在各个阶段都提供适合的支持。
有疑问？ 我们为您答疑解惑
Premium Support is designed to deliver faster issue resolution, reduce downtime, and optimize support interactions. With dedicated specialists, proactive guidance including usage reviews, and personalized assistance, your team can focus on core tasks while ensuring uninterrupted workflows, improved operational efficiency, and measurable value from your software investment.
Performance analyses help you manage risks, optimize project outcomes, and reduce costs. By evaluating how your software is used and identifying opportunities for improvement, we enhance operational efficiency, ensure project success, and increase your competitiveness in the market.
We recommend starting with an assessment of your team’s size, workflow complexity, and business goals. Our Standard and Premium Support plans, along with Guided Success service packages, are tailored to meet your needs and maximize ROI.
Yes! Guided Success packages are fully adaptable, available in Standard and Enterprise options. They are designed to align with your team size, processes, and strategic objectives, ensuring measurable results and faster time to value.
You can download our full Support Booklet for detailed information on each plan and package, or contact our team to discuss the options that best fit your needs.