On August 12, 2022, many of Keysight’s Network Test, Network Visibility, and Edge to Core (NAS/formerly Ixia) products migrated to a new license structure. This change supports licensing server user interface changes, speeds up the registration process, and enhances users’ experience.

Starting August 12, new licensing software versions for these products are available for download and installation. 

If you have systems with licenses installed and running, no immediate action is necessary. There will be no impact on your systems, and they will continue to run as designed until you perform any of the operations noted in the later sections. If you need to perform any of these licensing activities, you must first download and install the new version of the licensing software.

We will continue to publish important new information on this page as it becomes available.

License Activation Impact

This affects all licenses for the products listed in the table. Please also see unaffected products.

This affects the following online / offline license operations:

  • Activating new or add-on licenses
  • De-activating licenses
  • Re-hosting licenses
  • Renewing existing licenses 
  • Incrementing or decrementing license counts

If you are not performing any license operations from the preceding list, this will have no impact on you.

RMA of certain hardware may trigger the preceding licensing operations (Please discuss with your support representative in case of an RMA.)

If you perform the preceding operations on licenses without upgrading the licensing software on your local license server after August 12, 2022, licenses may not register properly, and some features may be missing. This could result in downtime.

Products Impacted

Many of the Keysight Network Test, Network Visibility, and Edge to Core (NAS/former Ixia) products are affected—the full list is in the following table. Depending on the type of license in use, the steps to upgrade the licensing software will vary based on the categories shown in the table.

For most products, links are now available that provide instructions for performing a license upgrade for each product.

Select the individual category headers in the following table to view more information on each of the categories:

Category A
Patch Update

 
Category B 
Upgrade to Ixia License Utility / ILU

 
Category C 
Upgrade to latest version of the product (online & offline capable)
Category D
Upgrade to latest version of the product (offline only)

Category E
(affected, but limited to functionality modification)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Products Not Impacted

Network Visibility

  • Network packet brokers: Vision ONE, Vision Edge 40, Vision Edge 100, Vision 7816, Vision Edge 10S, Vision X, Vision 7300, TradeVision, NTO 5260/5263/5268/5288/5293/5236/5273, xStream10, xStream 40.
  • Network packet broker licensing includes IFC (Ixia Fabric Controller), Inline, AppStack, MobileStack, Decryption, TradeStack, TimeKeeper, or other add-on feature licensing.
  • iBypass VHD, iBypass 40G, iBypass 40-10, iBypass 10G, iBypass HD, and iBypass Copper 3 are not affected.
  • Hawkeye potential endpoints IxTap, iBypass Copper 4, and IxProbe are not affected. If you are using them with Hawkeye, update the main Hawkeye license.

Software that is released after August 12, 2022, includes the licensing structure changes.

Network Test

  • ThreatSimulator
  • BreakingPoint: For BreakingPoint running on hardware, the hardware chassis/appliance would need to be upgraded as per Category B mentioned earlier.

1. Do I need to do anything if I have systems up and running and licenses are already installed?

If you have systems with licenses installed and running, no immediate action is necessary. There will be no impact on your systems, and they will continue to run as designed until you perform any of the operations listed earlier. If you perform any of these activities, you must first download and install the new version of the licensing software.

2. What licenses and operations does this affect? What will trigger making changes?

This affects all licenses for the products listed in the table. Please also see unaffected products.

This affects the following online / offline license operations:

  • Activating new or add-on licenses
  • De-activating licenses
  • Re-hosting licenses
  • Renewing existing licenses 
  • Incrementing or decrementing license counts
If you are not performing any license operations from the preceding list, this will have no impact on you.
 
RMA of certain hardware may trigger the preceding licensing operations (Please discuss with your support representative in case of an RMA.)

If you perform the preceding operations on licenses without upgrading the licensing software on your local license server after August 12, 2022, licenses may not register properly, and some features may be missing. This could result in downtime.

3. What do I need to do to eliminate licensing related risks?

As of August 12, 2022, you must upgrade your licensing software to the latest version before performing any of the license operations shown earlier to ensure you will not experience any issues.

4. What options do I have if I experience licensing issues after August 12, 2022?

You should follow the instructions provided per product from the preceding table. We will continuously update the content. You will find exact upgrade steps and FAQs that detail your options for each situation.

If you are unable to establish a proper functional setup, please contact Keysight Support for assistance.

5. How do I engage with Keysight Support to resolve my license issue?

Please call +1 818 595 2599 for Ixia Global Support or send an email to support.ix@keysight.com.

You can find local phone numbers and a form to complete to open a support case here.

6. How do I get more information on the impact and schedule?

We will continuously add information and FAQs to this page regularly. You can also discuss the upgrade with your local Keysight sales, support, or renewals teams.