R2021A Connected Support
技术资料
R2021A Keysight Technologies On-Site Now! Expert Support Service
Expert Support using AR Glasses
Keysight On-Site Now! is an end-to-end, interactive support collaboration platform with a real-time two-way exchange of live video, messaging, and voice between Keysight’s remote experts and your technician. Wearable smart glasses give the technician the ability to work using both hands while sharing a live video feed with the remote expert. The real-time capability gives you precise step-by-step visual instructions to guide your technician to resolve technical issues quickly.
Key Benefits
- Fast response from remote experts
- Visual step-by-step instructions from remote experts
- Maximize your system uptime with fast and accurate diagnostics
- Minimize system downtime with pre-recorded video to repair defects or to perform preventive maintenance
- Reduce repair costs with accurate identification of replacement parts
- Improve remote repair rate with real-time visual collaboration
- Easy upgrade when a newer model is available
How Does it Work?
A pair of smart glasses is on consignment during the duration of service. Whenever a technical issue occurs, a technician gives connection permission to the remote expert. The remote expert guides the technician to help resolve the issue with real-time visual, messaging, and voice assistance. At the end of the service, you simply return the smart glasses to Keysight.
Secured Protocol
Keysight On-Site Now! is protected by a suite of reliable and secure protocols — such as Secure Real-time Transport Protocol (SRTP), Diagram Transport Layer Security–Secure Real-time Transport (DTLSSRTP), 128-bit Advanced Encryption Standard (AES) to encrypt audio and video, HMAC-SHA1 to verify data integrity, Safe Harbor certified, and WebRTC technology.