KeysightCare Solution Services Electronic Warfare Threat Simulation and Analysis Solution

Overview

As technology becomes more complex, small test problems accumulate and your workflow can break down. This breakdown can put your plans in doubt. KeysightCare is your priority-one connection to your teams, providing committed turnaround times and access to technical experts. KeysightCare can help you stay ahead of the curve and accelerate the win.

KeysightCare Solution Services offer a broad portfolio of services and support to assist engineers working on electronic warfare (EW) programs. We understand that engineers count on high fidelity, realistic EW simulations, while ensuring test lab readiness to meet schedule requirements. Time spent managing the support of the individual elements of a complex, custom system puts tight schedules at risk. The emergence of new and unique threats drives a need for constant modernization and test system scalability.

Integrated support scaled to meet your specific needs:

• Optimized support for the whole system

• Fast access to dedicated solution technical support 

Reduce costly unplanned downtime and project delays:

• Repair and calibration coverage for entire system

• Committed response and turnaround times

• Access to 24/7 knowledge center

• Software updates and notifications

Service Description

KeysightCare is your priority-one connection between our resources and your teams. We help you remove barriers to success with committed, accessible, and proactive engagement.

KeysightCare Solution services deliver an industry-leading integrated support experience that combines hardware, software, and technical support services scaled to your unique business needs for the whole system, not just for each system component. Keep your engineers on top of ever-changing technologies with access to Keysight technical application experts and a robust online knowledge center available 24/7. This package includes KeysightCare Solution Support for 3 years of Return-to-Keysight (RTK) coverage. For RTK support, all system components will be serviced at a Keysight Customer Service Center. 1-2-, and 5-Year KeysightCare Solution support is also available upon request.  

Technical Support

Keysight Care Solution services are a dedicated connection between Keysight’s solutions support engineers and your teams. Through committed, accessible and proactive engagement, we will help you maximize the return on your investment and ensure success. KeysightCare provides fast access to a team of dedicated solutions support application engineers who will assist you with all types of technical issues and questions. You will receive the following benefits: 

• Single point of contact accessible by telephone, email or the KeysightCare web portal for technical support and scheduling service. 

• Submit issues, ask technical questions, and create requests for service.

• Status updates that show progress from issue analysis through resolution. 

• Access to our technical knowledge center for 24/7 self-help, including frequently asked questions and how-to guides. 

• Fixes for verified defects and enhancement requests that have been accepted by the Keysight team and integrated into the standard releases.